Frequently Asked Questions

How long does shipping take?

Most orders are processed within 24–48 business hours. Delivery time depends on your location and the shipping method selected at checkout.

Can I track my order?

Yes. As soon as your order ships, you will receive a tracking email with a link to follow your package.

Do you ship internationally?

We ship to many countries worldwide. Available destinations, shipping options and delivery estimates are shown at checkout.

Can I change or cancel my order?

Contact our support team as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.

Why has my tracking not updated?

Tracking may take 24–72 hours to update after shipment. If there is no movement after several business days, contact our support team.

What is your return policy?

Returns are accepted according to our Return Policy. Products must be returned within the eligible period and meet the conditions stated on that page.

What if my order arrives damaged?

Contact us within 48 hours of delivery and include clear photos of the product, packaging and shipping label so our team can assist you.

How long do refunds take?

Approved refunds are usually processed within 5–10 business days, depending on your bank or payment provider.

What payment methods do you accept?

We accept major credit cards and the additional payment methods displayed during checkout.

Is checkout secure?

Yes. Payments are processed through Shopify’s secure, encrypted checkout system.

Are BASED products made in the USA?

Our product pages identify where each formula is made and filled. Review the individual product page for the most specific information.

Are your products cruelty-free?

Please review the claims shown on each product page for the most accurate and current product information.

Do your products contain parabens?

Ingredient details vary by formula. Check the complete ingredient list on the individual product page.

Are your ingredients naturally derived?

Many BASED formulas use naturally derived ingredients while focusing on performance. Exact ingredient information is listed on each product page.

Are your products vegan?

Please check the individual product page or contact our team for confirmation about a specific formula.

Where can I find the full ingredient list?

The complete ingredient list is available on each product page.

Do your products contain fragrance?

Some formulas may contain fragrance. Review the complete ingredient list on the relevant product page.

Can I use several BASED products together?

Yes. BASED products are designed to be combined into simple hair, body and skin routines.

Are your hair products suitable for all hair types?

Our styling and care products can be used on many hair types. Results may vary depending on length, texture and styling goal.

Are your hair products safe for color-treated hair?

Review the ingredient list for the specific product and consult your stylist if you have recently treated or highly sensitized hair.

What does Texture Powder do?

Texture Powder helps add instant volume, grip and a matte-looking finish without the wet appearance of traditional gels.

Will Texture Powder make my hair stiff?

It is designed to create texture and control while keeping the style flexible. Use a small amount first and add more only as needed.

Can I use Texture Powder every day?

Yes, but product buildup should be removed regularly with shampoo.

What does Sea Salt Spray do?

Sea Salt Spray helps create natural texture, volume and a relaxed beach-inspired finish.

Can I use Sea Salt Spray on dry hair?

Yes. Use it on damp hair for fuller texture or lightly on dry hair to refresh and reshape your style.

What is the difference between Hair Clay and Pomade?

Hair Clay is ideal for a matte, textured finish with stronger control. Pomade is better for smoother styling and a more polished finish.

Is Hair Clay easy to wash out?

Use shampoo and warm water to remove styling product buildup thoroughly.

Can I use Shampoo every day?

Daily use depends on your hair type, activity level and scalp needs. Adjust your routine if your hair begins to feel dry.

Do I need Conditioner after Shampoo?

Conditioner helps improve softness, hydration and manageability, especially if you shampoo frequently or use styling products.

Can I use Body Wash every day?

Yes. Apply to wet skin, lather and rinse thoroughly.

Is Body Wash suitable for sensitive skin?

If you have sensitive skin, review the ingredient list and patch test before regular use. Stop use if irritation occurs.

How long does the Deodorant last?

Performance depends on activity level, climate and individual body chemistry. Reapply when needed.

Does the Deodorant contain aluminum?

Check the ingredient list and product claims on the Deodorant page for the most accurate formula information.

Will the Deodorant stain clothing?

Apply a thin, even layer and allow it to dry before dressing to help reduce transfer.

What does the Under Eye Formula help with?

It is designed to support a fresher, more hydrated appearance around the under-eye area.

How often should I use the Under Eye Formula?

Follow the instructions on the product page. Consistent use generally provides the best experience.

Can I use Under Eye Formula with Moisturizer?

Yes. Apply lighter treatment products first, followed by moisturizer.

What order should I use my skincare products?

Use Cleanser first, followed by treatments, Under Eye Formula and then Moisturizer. Apply sunscreen during the day when appropriate.

How long before I see skincare results?

Results vary by product, skin type and consistency. Follow the product directions and use the routine regularly.

How does Build Your Own Set work?

Select eligible products and follow the discount and gift rules displayed on the Build Your Own Set page.

Can I mix Hair, Body and Skin products?

Yes. You can combine eligible products from different categories in the same custom set.

Can I purchase more than one set?

Yes, subject to product availability and any promotion-specific conditions.

Can I combine a set discount with another coupon?

Discount combinations depend on the promotion and Shopify checkout rules. The final eligible discount is shown at checkout.

I am new to BASED. Where should I start?

Start with your main goal: styling for Hair, Shower Essentials for daily care, Deodorant for odor protection, or Skin products for cleansing and hydration.

Which products work well together?

Popular combinations include Texture Powder with Sea Salt Spray, Shampoo with Conditioner, Body Wash with Deodorant, and Under Eye Formula with Moisturizer.